Our Commitment-to-Service Excellence
Business is driven by relationships, and customers are going to partner with whom they feel most comfortable. Our customers are buying our service as much as they are our product, so we remember to provide an unmatched level of service in everything we do.
- Treat all people as if they are our best customer.
- Be genuine with customers and treat them with respect and dignity.
- Be helpful with customers and, if you are unable to assist, point them in the right direction.
- Be easily accessible. Do not let the phone right more than three times and respond to unread emails within an hour.
- Be a good communicator. Keep customers regularly informed about their quotes and orders.
- Support every member of the PSP family as we strive to offer the best customer service experience.
- Be honest with customers about any mistakes and be prepared to offer a solution.
- Be a problem solver and identify potential issues before they occur.
- Keep the promises you have made and do not over-promise what you cannot deliver.
- Listen attentively and seek feedback on our performance.